Open to opportunities

Rebecca Gonzalez

@rebeccagonzalez

Message

Experienced bilingual medical receptionist skilled in patient registration and front-office operations.

United States

Message

What I'm looking for

I'm seeking a patient-focused front-office role in a clinic or hospital where I can apply registration, billing, and leadership skills to improve workflows and patient experience.

I am a highly organized, compassionate medical receptionist with over four years supporting fast-paced healthcare environments.

I excel in patient registration, insurance verification, scheduling, and medical record management, consistently improving workflow efficiency. I am bilingual in English and Spanish and maintain strict HIPAA compliance while delivering exceptional patient service.

I have led front-office teams, conducted onboarding and performance evaluations, and collaborated with management to streamline operations. I am seeking to bring my administrative expertise and patient-centered approach to a clinic or hospital to improve patient experiences and operational outcomes.

Experience

Work history, roles, and key accomplishments

Medical Receptionist

Emanate Health

Apr 2024 - May 2025 (1 year 1 month)

Provided front-desk patient services for a busy clinic, scheduling appointments, managing records, processing payments, and facilitating insurance claims to improve operational efficiency.

Patient Registration Appointment Management Insurance Verification Medical Records Billing

Registration Representative

Emanate Health

May 2023 - Apr 2024 (11 months)

Registered emergency room, inpatient, and ancillary patients accurately, verified insurance eligibility, and obtained prior authorizations while providing financial counseling to reduce claim delays.

Patient Registration Insurance Verification Financial Counseling Medical Records ER Registration

Lead Medical Office Administrator

Accelerated Urgent Care

Apr 2022 - Apr 2023 (1 year)

Supervised front office operations and staff, conducted onboarding and training, and controlled overtime and schedules to improve clinic efficiency and policy compliance.

Team Supervision Onboarding Scheduling Compliance Office Administration

Lead Medical Receptionist

Kaiser Permanente

Aug 2021 - Dec 2021 (4 months)

Managed appointment scheduling, verified patient and insurance information, processed third-party billing claims, and resolved patient concerns to improve the patient experience.

Scheduling Insurance Verification Insurance Billing Medical Records Inventory Support

Sales Advisor

H&M

Jul 2018 - Nov 2020 (2 years 4 months)

Delivered customer service, processed transactions and returns, maintained sales floor presentation, and supported daily store operations to meet sales targets.

Customer Service Inventory Management Merchandising Sales Support Returns Processing