Open to opportunities

Andrea Garcia

@andreagarcia

Message

Bilingual customer service specialist with strong scheduling, billing, and office administration skills.

United States

Message

What I'm looking for

I seek a patient- or customer-focused role where I can apply scheduling, billing, and administrative strengths, grow professionally, and improve processes in a collaborative environment.

I am a bilingual (English/Spanish) customer service specialist with extensive experience in medical office support, billing resolution, scheduling, and front-desk operations. I consistently prioritize patient and customer satisfaction while managing administrative and financial tasks.

At Spectrum I resolved billing inquiries, handled collections, and coordinated with other departments to ensure positive customer outcomes. In my current role at a cardiovascular institute I schedule and check in patients, verify insurance, collect payments, and support check-out and phone operations.

Earlier roles include coordinating home care staff and ensuring patient satisfaction, front-desk work at a hotel managing reservations and payments, and office assistance with bookkeeping and mail processing. I bring problem-solving, process improvement, and strong organizational skills to every role.

Experience

Work history, roles, and key accomplishments

Current

Medical Office Assistant

Current

Cardiovascular Institute

May 2024 - Present (1 year 4 months)

Provide front-desk medical office support including scheduling and check-in/out, insurance verification, and collection of copays and outstanding balances to ensure smooth clinic operations.

Scheduling Insurance Verification Cash Collections EHR Customer Service

Customer Service – Billing Rep

Spectrum

Jun 2023 - May 2024 (11 months)

Resolved customer billing inquiries, collections, and account adjustments while maintaining positive customer relationships and routing issues to appropriate departments.

Collections Account Adjustments Customer Support Problem Solving Escalation Management

Coordinator

Preferred Home Care of New York

Oct 2018 - Oct 2021 (3 years)

Managed scheduling and employee attendance, monitored service delivery, educated staff on attendance policies, and collected patient feedback to ensure satisfaction.

Scheduling Staff Training Reporting Phone Communication Customer Feedback

Front Desk Agent

Hampton Inn

Dec 2014 - Dec 2015 (1 year)

Processed guest check-ins/check-outs, managed reservations and room assignments, handled multi-line phone systems, and maintained cash register accuracy during shifts.

Reserving Multi Line Phone Systems Concierge Services Inventory Management Customer Service

Office Assistant

Master Paving

Jun 2012 - Dec 2014 (2 years 6 months)

Performed light bookkeeping, accounts payable/receivable data entry, managed incoming/outgoing mail, maintained customer records, and handled phone communications.