Looking for a job

Denise Silva

@dsilva212

Message

Well Seasoned and ready to work.

United States

Message

What I'm looking for

I am looking for a remote position with a great company that has opportunities for growth.

A highly motivated and detail oriented individual with a strong background in remote work environments. I have exceptional communication skills and I am fluent in Spanish. I have perfect time management and organizational skills. With proven experience in independently managing tasks, collaborating across times zones, and utilizing digital tools to stay productive, I excel in virtual settings.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Win Win Properties

Jun 2021 - Apr 2025 (3 years 10 months)

Managed all tenant communications, including calls, complaints, and inquiries, ensuring high levels of tenant satisfaction. Coordinated company projects by liaising with vendors and arranging necessary services.

Customer Service Project Coordination Vendor Management Scheduling Communication

Executive Assistant

Frontline ER

Jul 2018 - May 2021 (2 years 10 months)

Managed office staff, schedules, and payroll, ensuring smooth administrative operations. Coordinated doctors' calendars and work schedules, optimizing patient flow and staff allocation. Assisted with patient issues and medical billing inquiries, improving patient satisfaction and revenue cycle management.

Staff Management Scheduling Payroll Processing Calendar Management Patient Relations Medical Billing Office Organization Administrative Support Problem Solving Communication

Customer Relations Manager

Apple, Inc.

May 2008 - Jun 2018 (10 years 1 month)

Managed a phone team of 40 and a chat team of 20, overseeing daily operations and ensuring task completion. Conducted performance evaluations and presented daily meetings with department staff.

Team Management Performance Evaluation Staff Training Customer Service Communication

Transportation Manager

All Over Trans Group, Inc.

Apr 2001 - May 2008 (7 years 1 month)

Managed all accounting operations and coordinated sales of loads for transportation. Ensured DOT compliance, safety trainings, and managed office staff, drivers, and vendors.