Gomathi Chidambaram

Responded to customer inquiries via phone, email, and live chat with professionalism and empathy. Resolved product or service issues by identifying the problem, researching solutions, and providing timely feedback. Engaged in ongoing training sessions and workshops to enhance knowledge and skills.

Responded to customer inquiries promptly and effectively via phone, email, and chat, resolving issues and complaints by providing accurate information and solutions. Maintained detailed records of customer interactions, transactions, and feedback. Collaborated with team members to ensure customer satisfaction and efficient problem resolution.

Served approximately 7,500 customers as a banking representative, providing detailed account and feedback, including billing corrections and adjustments. Performed at the top of the hiring class in customer satisfaction, maintaining high satisfaction and call resolution metrics. Utilized strong customer service skills, including escalation management and creative problem solving.

Handled daily collection and maintained cash reports on a daily/monthly basis, also involved in procurement for office infrastructure needs and stock register records. Facilitated appointment schedules for corporate clients, visitors, vendors, and walk-in candidates, and scheduled meetings and conference rooms. Coordinated interview schedules and assisted with administrative tasks for employee det

Activities and societies: Participated in various competitions at college level, Volunteered in many social service activities.

Completed a Bachelor's degree in Commerce at Ethiraj College, India. Participated in various competitions at the college level and volunteered in many social service activities.

Obtained a Diploma in Computer Application (DCA).