Amit Gadre
@amitgadre
Energetic Customer Service Representative with a passion for relationships.
What I'm looking for
I am an energetic Customer Service Representative with several years of experience in resolving complex customer inquiries. My passion lies in building strong customer relationships, driving brand loyalty, and increasing customer engagement. I have honed my skills in various roles, including as a Debt Counselor and Customer Care Representative, where I consistently achieved performance targets and exceeded customer expectations.
Throughout my career, I have developed core competencies in customer service, data management, and problem-solving. I take pride in my ability to communicate effectively and manage relationships, ensuring that each customer interaction is professional and meets corporate standards. My experience includes training and mentoring new employees, which has further solidified my commitment to delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Debt Counselor
TCR Ltd
Sep 2019 - Present (5 years 8 months)
As a Debt Counselor, I contact consumers to arrange repayment of overdue accounts, ensuring compliance with corporate and regulatory standards. I utilize online tools to locate consumers and document call outcomes while achieving performance targets.
Customer Care Representative
S&P Data
Sep 2018 - Aug 2019 (11 months)
In my role as a Customer Care Representative, I responded to customer inquiries regarding products and services, promoted sales solutions, and documented interactions to maintain accurate records, consistently exceeding quality and productivity standards.
Customer Service Representative
Dzynestudio
Apr 2005 - Aug 2018 (13 years 4 months)
As a Customer Service Representative, I resolved over 300 customer inquiries weekly, developed a follow-up system for unsatisfied customers, and trained new employees in conflict resolution and CSR best practices.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Commerce
1996 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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