Queen Munezero
@queenmunezero
Skilled customer service expert with over 2 years of experience.
CanadaWhat I'm looking for
I am a dedicated customer service expert with over two years of experience in various roles, including banking and retail. My journey began with a strong foundation in customer interaction, where I developed exceptional communication skills and a knack for problem-solving. I pride myself on my ability to adapt to different work environments and quickly learn new processes, which has allowed me to excel in my positions.
At Alorica- Ally Bank, I processed an average of 88 transactions daily while achieving a remarkable 99% customer satisfaction rate. My role involved not only handling transactions but also providing technical support and guidance to customers, ensuring they had a seamless banking experience. I have also honed my skills in sales and client relations as a Lead Representative at Sekure Merchant Solutions, where I made over 350 calls daily, effectively pitching services to potential clients.
My commitment to maintaining a positive attitude and a strong work ethic has been instrumental in my success. I am eager to bring my skills and experience to a permanent position where I can continue to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Bank Associate
Alorica- Ally Bank
Sep 2024 - Present (9 months)
Processed an average of 88 transactions daily, including deposits, withdrawals, and transfers, achieving 99% customer satisfaction. Trained in campaigns such as Trust, IRA, and Tech support, opening new deposit accounts and guiding customers through online product features. Maintained confidentiality of bank records and client information.
Lead Representative
Sekure Merchant Solutions
Jun 2023 - Aug 2024 (1 year 2 months)
Made cold calls to merchants, pitching services and transferring them to Senior Analysts. Maintained a personable demeanor and understanding throughout calls, ensuring clients clearly understood services using rebuttals and pitch verbatim. Achieved a minimum of 350 calls daily.
Cashier
Wendys
Feb 2023 - Jun 2023 (4 months)
Accepted customer payments and made necessary changes, maintaining a clean and organized environment for dining and front counters. Communicated with customers regarding orders, complaints, and changes. Cleaned dirty dishes, stocked merchandise, and managed dining room garbage.
Cashier
Tim Hortons
Oct 2022 - Feb 2023 (4 months)
Took orders at the drive-thru, prepared drinks, and made fresh coffee. Managed backups for the next day, mopped and swept to maintain a tidy environment. Prepared and packed food orders, and closed the store by packing food and cleaning.
Cashier
Wendys
Mar 2022 - Sep 2022 (6 months)
Accepted customer payments and made necessary changes, maintaining a clean and organized environment for dining and front counters. Communicated with customers regarding orders, complaints, and changes. Cleaned dirty dishes, stocked merchandise, and managed dining room garbage.
Education
Degrees, certifications, and relevant coursework
Archbishop O'leary Highschool
Highschool diploma, General Studies
Completed high school curriculum, earning a diploma. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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