Mercy Ngbakor

I am an energetic and results-oriented Customer Service Representative with over 2 years of experience in generating leads and fostering client relationships. My dedication to providing outstanding support has consistently resulted in enhanced customer satisfaction and loyalty. I excel at effectively conveying product benefits and addressing customer needs, ensuring that I meet and exceed performance objectives in high-energy environments.

Throughout my career, I have demonstrated proficiency in utilizing CRM platforms to monitor interactions and refine sales approaches. My excellent interpersonal and analytical skills have allowed me to maintain a customer satisfaction score of over 90 percent in my previous roles. I am committed to continuous improvement and actively seek opportunities to enhance the services I provide.