Open to opportunities

MercyMarylin User

@mercymarylinuser

Message

Energetic customer service provider with strong interpersonal skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while contributing to a company's growth and success.

I am an energetic and friendly individual with over 4 years of experience as a Customer Service Provider and Call Centre Agent. My strong interpersonal and communication skills allow me to deliver exceptional customer service and creativity, whether working within a team or independently. I pride myself on my ability to meet the utmost satisfaction of stakeholders.

Throughout my career, I have achieved significant milestones, including being named Employee of the Month at Family Impact in 2018 and improving customer satisfaction by at least 4% within six months. My role as a Legal Client Advisor at Hogwe Nyengedza Attorneys has further honed my client handling skills, where I conduct legal analysis, manage social media platforms, and ensure the smooth operation of office duties.

Experience

Work history, roles, and key accomplishments

Current

Legal Client Advisor

Current

Hogwe Nyengedza Attorneys

Oct 2020 - Present (4 years 11 months)

Provided legal advisory services, conducted legal analysis and research, and drafted legal opinions and memorandums. Managed social media platforms and ensured the safekeeping of confidential documentation.

Legal Research Social Media Management Advisory Document Management Microsoft Office

Customer Support Agent

Chimatai Marketing Agency

Sep 2019 - Present (6 years)

Answered phone calls to resolve customer difficulties with social media platforms for orders and ensured personal data capture for new and existing subscribers. Proactively recommended items to increase customer satisfaction and improve transaction profitability.

Customer Support Sales Reporting Business Strategy Social Media

Customer Service Advisor

Family Impact Zimbabwe

Dec 2017 - Present (7 years 9 months)

Handled a wide range of incoming calls and face-to-face customer interactions, resolving issues to customer satisfaction. Maintained and updated customer databases, ensuring accurate records of discussions and correspondence.

Customer Service Customer Relationship Management Data Entry Administrative Support Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of Zimbabwe

Bachelor of Social Sciences & Administration, Social Sciences & Administration

Grade: 2:1 (PASS)

Activities and societies: Active in university societies, co-founded the Business Partnership Society (BPS).

Pursued a Bachelor of Social Sciences & Administration, focusing on key areas such as organizational behavior, business administration, marketing communications, and customer relations. Engaged with modules covering economic and political principles, supply chain management, and human resource management. Completed a final year project thesis on 'ECONOMIC DECLINE AND THE DIPLOMACY CONCERPT'.

ETAC College

A Levels, General Studies

Grade: 3 A LEVEL PASSES

Completed A Levels, achieving 3 passes. Studied a range of subjects to prepare for university-level education.

MATOPO SECONDARY SCHOOL

Secondary Education, General Studies

Grade: GCSE’s – grades A, B & C – Including Mathematics, English and Science

Completed secondary education, earning GCSE passes with grades A, B, and C. Core subjects included Mathematics, English, and Science, building a strong foundational knowledge.