Christine Mutseura

Served as the primary point of contact for inbound client communications via telephone, email, and digital channels, resolving queries in a timely and professional manner. Maintained accurate client records and interaction logs, coordinated scheduling and escalations, and reported recurring customer feedback to management for service improvements.

Managed inbound customer communications across digital platforms, ensuring queries were resolved or directed to the right personnel promptly. Maintained interaction records and produced regular reports on customer engagement and feedback trends.

Handled customer interactions across social media and digital channels by responding to queries and escalating complex issues appropriately. Supported administrative coordination of client-facing activities and kept customer contact records up to date.

Supported frontline customer and partner queries in a high-volume commercial environment while meeting response time and quality expectations. Coordinated across internal departments to resolve issues and prepared customer feedback and service performance data for management review.

Provided customer support via telephone, live chat, and social media, handling high volumes of inbound contacts with accuracy and efficiency. Resolved complaints, escalated complex cases within SLA timelines, maintained secure interaction logs, and identified recurring customer pain points to support continuous service improvement.

Earned a Bachelor of Commerce (Hons) in Marketing from NUST.

Completed a Virtual Assistant Certificate through ALX Africa.

Completed a Digital Marketing Certificate from the Marketers Association of Zimbabwe.

Completed a Marketing Metrics Certificate from the Chartered Institute of Marketing.