Georgina Mapuke
@georginamapuke
Highly motivated professional with expertise in communication and customer service.
ZimbabweWhat I'm looking for
I am a highly motivated individual with a strong background in communication and customer service, passionate about digital technology. My experience spans various roles, including Call Centre Agent and Control Room Officer, where I have honed my skills in client interaction, problem-solving, and documentation. I am committed to delivering high-quality service and ensuring client satisfaction.
With a BSc (Hons) in Media Studies and a certificate in Digital Marketing from Google Digital Garage, I possess a solid foundation in both media and digital strategies. My ability to adapt to dynamic environments and handle multiple tasks efficiently has been key to my success in previous roles. I thrive on challenges and am dedicated to maintaining professionalism and confidentiality in all interactions.
Experience
Work history, roles, and key accomplishments
Call Centre Agent (Inbound)
Omni Contact (Econet 111)
Mar 2023 - May 2024 (1 year 2 months)
Managed inbound calls, providing accurate information and support while maintaining confidentiality. Documented customer inquiries, performed follow-ups, and resolved complaints. Assisted in training new staff and worked night shifts.
Control Room Officer
Iron Block Security
Jan 2022 - Feb 2023 (1 year 1 month)
Managed communications and monitored security operations, ensuring prompt response to incidents. Maintained logs of activities, handled emergencies, and trained new staff on procedures.
Sales Assistant
Clover Distribution (FMCG)
Jan 2021 - Jan 2022 (1 year)
Marketed and sold food products, addressed customer queries, and prepared sales reports. Coordinated logistics for timely product delivery and conducted market research.
Research Intern
Zimbabwe Media Commission
Sep 2018 - Jul 2019 (10 months)
Assisted in media registration, handled inquiries, and provided administrative support. Participated in events and prepared reports for stakeholders.
Education
Degrees, certifications, and relevant coursework
MUMidlands State University
Bachelor of Science (Hons), Media Studies
Completed a Bachelor of Science with Honours in Media Studies, focusing on various aspects of media communication, production, and analysis.
Google Digital Garage
Certificate, Digital Marketing
Completed a certificate course in Fundamentals of Digital Marketing, covering essential digital marketing strategies and tools.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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