Mercy Phiri

I'm currently partnering with BigTree Beverages to align HR strategy with business operations, lead recruitment and onboarding, and strengthen employee engagement across business units.

I manage compensation and benefits administration for over 4,000 employees, improve HR workflows, and develop accurate HR budgets and staffing plans. I serve as a primary HR advisor to management while maintaining transparent, accountable documentation and service delivery.

Previously at Zamtel, I led onboarding, supported employee relations, and drafted and reviewed HR policies and procedures in line with Zambian labour laws. At BIA Group, I managed the full recruitment lifecycle, payroll inputs, benefits, HRIS records, training, performance appraisals, immigration processes, and administration operations.

My foundation in HR and administration began at Cargill, where I supported HR documentation, travel, logistics, supplier coordination, and procurement procedures. I bring over 16 years of experience building practical people processes that support compliance, organisational effectiveness, and employee satisfaction.