Open to opportunities

Bwalya Chintelelwe

@bwalyachintelelwe

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Goal-oriented HR professional with strong administrative support skills.

Zambia

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What I'm looking for

I seek a role that values employee engagement and offers growth opportunities.

I am a goal-oriented and self-motivated Human Resource professional with a robust background in administrative support, customer relations, and employee engagement. My experience spans various roles, including HR and administrative support, where I have successfully managed employee records, onboarding processes, and office operations. I am known for my proactive approach and attention to detail, dedicated to creating efficient and positive workplace environments that foster team success.

Throughout my career, I have honed my skills in client service and account management, ensuring high-quality service delivery. My role as a Voter Education Facilitator allowed me to engage with communities, promoting informed electoral participation while compiling detailed reports on our activities. Additionally, my experience in customer service roles has equipped me with the ability to develop customer engagement strategies that enhance client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

HR and Administrative Support

Current

Momentum Consulting Limited

Jul 2023 - Present (1 year 11 months)

Currently providing HR support, managing employee records, onboarding processes, and office operations. Assisting with recruitment and supporting HR initiatives to improve workplace culture and productivity.

HR Employee Relations Onboarding Office Management Recruitment Customer Service Communication Microsoft Office CRM Software

Accounts and Customer Service Executive

Walter Genius Courier Company

Jan 2022 - Jan 2022 (0 months)

Managed client accounts and departmental finances, ensuring timely delivery of customer orders. Developed sales strategies and maintained monthly sales reports.

Account Management Customer Service Sales Strategies Quality Control Reporting Communication Problem Solving Time Management Team Coordination

Customer Service Representative

NATSAVE

Feb 2021 - May 2021 (3 months)

Set up and managed customer accounts, advised clients on options, and promoted financial products. Organized filing systems and prepared administrative documents for management.

Account Management Financial Products Administrative Support Client Management Communication Problem Solving Teamwork

Salesperson

Madink Graphics

Feb 2018 - Oct 2020 (2 years 8 months)

Provided customer service and support, assisting clients with inquiries and promoting company products. Developed engagement strategies to improve client satisfaction and retention.

Customer Service Sales Support Client Engagement Communication Problem Solving Relationship Management Sales Strategies Teamwork Time Management

Voter Education Facilitator

Electoral Commission of Zambia

Jun 2015 - May 2016 (11 months)

Planned and conducted voter education activities to promote informed electoral participation. Prepared materials and mobilized communities for sessions, compiling detailed reports on outcomes.