At United Bank for Africa, I deliver high-volume customer support across calls, social media, and digital banking channels while maintaining 90%+ monthly CSAT.
I resolve complaints and account requests through Freshdesk, review KYC documents, support video validation, and flag suspicious activity before escalation. I also provide priority white-glove support for high-net-worth client accounts.
I've helped improve UBA’s fraud helpdesk SOP and video validation service, while training teammates and coordinating daily reporting for a 15-member shift team. My consistent performance earned me the UBA CFC Extra-Mile Staff Award in 2023 and 2024.
