Open to opportunities

Damilare Olatoye

@damilareolatoye

Message

I resolve high-volume banking customer issues across branch, phone, email, and chat channels.

Nigeria

Message

What I'm looking for

I'm looking to continue delivering seamless customer support and positive banking experiences, using CRM tools, compliance knowledge, and multi-channel service to resolve customer issues and improve satisfaction.

I'm currently resolving 60+ daily customer requests at Optimus Bank, covering onboarding, account maintenance, debit-card issuance, documentation review, and complaint resolution within SLA timelines.

Previously at UBA's Contact Center, I handled 90–100 daily requests and resolved 40+ weekly complaints across phone, email, and chat. I use Finacle, Zendesk, Freshdesk, FreshChat, ProcessMaker, and CRM tools to investigate transaction disputes, card failures, and digital-banking issues while strengthening customer trust and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Optimus Bank PLC

Aug 2024 - Present (2 years)

Managed an average of 60+ customer requests, complaints, and inquiries daily across branch, email, and phone channels, ensuring timely resolution and consistent service delivery. Processed customer onboarding and handled account-related issues, including BVN updates, mandate changes, and account reactivations.

Customer Support CRM Complaint Resolution Customer Onboarding Regulatory Compliance KYC AML Account Maintenance Risk Control

Customer Service Officer

United Bank for Africa

Jun 2022 - Aug 2024 (2 years 2 months)

Handled an average of 90–100 customer requests, complaints, and inquiries daily across phone, email, and chat channels, maintaining high service efficiency. Resolved an average of 40+ customer complaints weekly within SLA timelines, improving customer satisfaction and reducing escalations.