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Benedicta Nwosu

@benedictanwosu

Customer Support Coordinator at United Bank for Africa handling inbound client inquiries and real-time escalations.

At United Bank for Africa, I answer inbound client and operational inquiries and document interactions and escalations in tracking software in real time.

I follow operational protocols to protect caller privacy and maintain service quality. I also de-escalate challenging calls and report recurring service issues with supervisors.

Previously, as a Communications & Administrative Assistant at United Bank for Africa, I managed incoming calls and written messages, maintained digital records, and assisted clients with scheduling and service follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operational Coordinator

Current

United Bank for Africa

Jan 2024 - Present (2 years 9 months)

Answered inbound client and operational inquiries with professionalism and active listening. Documented customer interactions and escalations in tracking software, followed operational protocols, and de-escalated challenging situations.

Customer Support Active Listening Documentation Escalation Management De escalation Communication Skills Collaboration

Communications & Administrative Assistant

United Bank for Africa

Jan 2022 - Dec 2024 (2 years 11 months)

Managed high volumes of daily incoming calls and written messages, directing inquiries to appropriate departments. Maintained accurate digital logs and document records, ensuring 100% compliance with record-keeping policies.

Communication Skills Call Handling Documentation Record keeping Scheduling Customer Service