Mercy Afolabi
@mercyafolabi
Customer-focused Customer Care Representative with strong communication and problem-solving skills.
NigeriaWhat I'm looking for
I am a dedicated customer care professional with hands-on experience delivering high-quality service across retail and corporate environments. I consistently resolve inquiries, manage complaints calmly, and follow up to ensure lasting customer satisfaction.
My background includes roles at PresidentPaints and Cash24limited, where I improved processes, documented interactions accurately, and supported onboarding of new customers. I have practical knowledge of CRM platforms (Zoho, HubSpot, basic Salesforce) and collaboration tools like Slack and Microsoft Teams.
I bring strong communication, adaptability, and attention to detail, with a record of boosting engagement and streamlining operations to reduce client wait times and retain customers.
Experience
Work history, roles, and key accomplishments
Class Teacher
NYSC
Jan 2025 - Jan 2026 (1 year)
Planned and delivered curriculum-aligned lessons, assessed student performance, and provided targeted feedback to improve outcomes; collaborated with staff and communicated student progress to parents.
Customer Care Representative
PresidentPaints
Jan 2021 - Jan 2022 (1 year)
Handled customer inquiries and complaints, provided accurate product and policy information, conducted follow-ups to ensure resolution, and reported recurring issues to management to improve service.
Customer Care Representative
Cash24
Jan 2018 - Jan 2019 (1 year)
Engaged customers, assisted with onboarding, maintained confidentiality, handled difficult customers with empathy, and documented interactions to support service continuity.
Education
Degrees, certifications, and relevant coursework
KanmiAlo Interlink Polytechnic
Higher National Diploma, Science Laboratory Technology
2022 - 2024
Completed a Higher National Diploma in Science Laboratory Technology, focusing on practical and theoretical laboratory skills.
Interlink Polytechnic
National Diploma, Science Laboratory Technology
2019 - 2021
Completed a National Diploma in Science Laboratory Technology with coursework in laboratory practices and techniques.
Government Science Secondary School, Ogori
Senior School Certificate Examination
2010 - 2016
Attained Senior School Certificate Examination (SSCE) covering secondary education curriculum.
Anglican Nursery and Primary School, Ogori
First Leaving School Certificate
2002 - 2010
Completed primary education and obtained the First Leaving School Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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