Open to opportunities

Blessing Bello

@blessingbello

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Customer service professional with 7+ years improving satisfaction and processes.

Nigeria

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What I'm looking for

I seek a customer-centric role where I can improve satisfaction, mentor teams, and implement processes that reduce response times and drive loyalty.

I am a highly motivated customer service professional with over seven years' experience managing inquiries, resolving issues, and building strong client relationships. I consistently exceed customer satisfaction targets, implemented training programs, and developed knowledge bases that reduced response times and improved service quality.

I excel at communication, problem solving, CRM utilization, and cross-department collaboration, and I bring hands-on experience in reception, teaching, and customer support roles. I seek to contribute my service-first mindset and process-improvement skills to a customer-centric organization.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Aisling Travel Lodge

Jan 2024 - Present (1 year 9 months)

Managed front-desk operations including check-ins, calls, reservations, and guest relations, implemented a new guest welcome process that increased positive feedback and loyalty.

Customer Service Front Desk Operations Guest Relations CRM Microsoft Office Multitasking

Teacher

Providence Group of Schools

Jan 2023 - Jan 2024 (1 year)

Developed and delivered lesson plans in Civics, Social Studies, Security Education and Business Studies, improving student engagement and academic performance through innovative teaching strategies.

Lesson planning Classroom Management Communication Mentoring Stakeholder Engagement Educational Technology

Customer Service Representative

Blonik Enterprise

May 2020 - Jul 2023 (3 years 2 months)

Handled customer inquiries, orders, returns and escalations using CRM, achieving a consistent 95% customer satisfaction rating and led a training program that reduced response time by 15%.

Customer Support CRM Data Analysis Process Improvement Training Communication

Customer Support Specialist

Bestlink and Co

Jun 2017 - May 2018 (11 months)

Provided multi-channel technical and product support, created a knowledge base that reduced average support time by 20% and maintained customer satisfaction over 90%.

Technical Support Live Chat Phone Support Customer Satisfaction CRM Team Collaboration