Mary Onwuka

I am a highly motivated Customer Service Representative with hands-on experience managing inbound and outbound interactions, resolving complaints, and promoting products with clarity and professionalism. I bring a calm demeanor under pressure, keen attention to detail, and a customer-first mindset.

At Brit Properties Nigeria Limited I handled high volumes of calls, managed returns and exchanges, facilitated loyalty programs, and prepared timely operational reports that supported smooth operations and repeat business. I also completed an NYSC placement as a Class Teacher, where I developed lesson plans, incorporated technology into lessons, and provided after-school tutoring to improve student outcomes.

I am adept with CRM tools, skilled in persuasive speaking, empathy, adaptability, and clear communication, and committed to continuous learning through trainings such as Customer Service Skills and Virtual Assistant courses to better support teams and customers.