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Mercy Obi

@mercy

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Project Administrator | Virtual Assistant | Customer Support Specialist

Nigeria

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What I'm looking for

Looking for a dynamic team that values excellence, results, and impactful client relationships, where I can utilize my skills and expertise to drive growth and success.

As a seasoned project administrator, virtual assistant, and customer support specialist, I bring a unique blend of skills and expertise to the table. With a strong background in project management, I excel at enhancing team productivity, optimizing workflows, and building impactful client relationships. My proficiency in project management tools such as Trello and Asana enables me to streamline processes and drive results.

Throughout my career, I have demonstrated exceptional communication and problem-solving skills, ensuring seamless collaboration with cross-functional teams and stakeholders. My experience in customer-facing roles has honed my ability to provide empathetic and effective support, resolving issues and exceeding customer expectations.

I am a driven and results-oriented individual, passionate about contributing to a dynamic team that shares my focus on excellence, results, and impactful client relationships. With a strong educational foundation in Microbiology and certifications in Virtual Assistance, I am confident in my ability to make a meaningful impact in a fast-paced and innovative environment.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant and Project Manager

Current

Daniekeys Tech Hub

May 2024 - Present (1 year)

Managed all phases of project lifecycles, from initial planning to completion, ensuring alignment with goals and on-time delivery. Provided mentorship and guidance to interns, facilitating skill development and knowledge transfer in project management practices.

Project Management Mentorship Time Management Collaboration Trello Asana

Current

Project Administrator

Current

WeCollect

Jun 2024 - Present (11 months)

Provided administrative support for field operations, managing project timelines, budgets, and resource allocation. Facilitated communication between team members and stakeholders to ensure alignment and successful project delivery.

Communication Resource Allocation Budgeting

Current

Customer Support Associate and Social Media Manager

Current

Tech4mation

Jul 2022 - Present (2 years 10 months)

Helped customers resolve technical problems, service disruptions, or any issues they may face with their telecom services. Created and managed content for all of our social media platforms.

Customer Service Social Media Troubleshooting Communication

Sales Representative

REO cakes and confectioneries

Mar 2021 - Sep 2021 (6 months)

Boosted customer satisfaction and implemented sales strategies to increase profitability. Conducted follow-ups post-sale to assess satisfaction and provide additional support.

Sales Customer Satisfaction Sales Strategy Communication A R Follow Up

Administrative Assistant

Stryker

Feb 2022 - Sep 2022 (7 months)

Prepared and organized reports, maintaining accurate records in digital and paper formats. Directed phone calls and emails, providing excellent customer support and handling complaints.

Customer Support Communication