Open to opportunities

Okoinemen Praisejah

@okoinemenpraisejah

Message

Customer-focused virtual assistant with expertise in administrative support.

Nigeria

Message

What I'm looking for

I am looking for a role that values communication and organizational skills, offering opportunities for growth and collaboration.

I am a dedicated virtual assistant with a strong background in administrative support, office management, and customer service. With distinctions in Urban and Regional Planning, I have honed my skills in managing front desk operations, scheduling, and maintaining organizational efficiency. My experience includes supervising schedules, streamlining communications, and leading recruitment efforts, all aimed at enhancing operational effectiveness.

In my recent role as a Virtual Assistant and Platform Tester, I successfully coordinated numerous meetings, managed customer inquiries, and contributed to platform testing, identifying and resolving bugs to improve user experience. My commitment to excellence is evident in my ability to prepare detailed reports, conduct market research, and support team members with administrative duties, ensuring smooth internal operations.

I am passionate about leveraging my communication, organizational, and problem-solving skills to contribute to a Front Desk Officer role, where I can ensure seamless daily operations and provide top-tier customer support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant and Platform Tester

Current

Self Employed

Aug 2023 - Present (2 years 5 months)

Provided virtual assistance and platform testing services, managing schedules, communications, and customer support. Conducted comprehensive testing on a healthcare platform, identifying bugs and improving usability. Created user guides and documentation to enhance onboarding processes.

Virtual Assistant Customer Support Project Management CRM Tools Data Management Communication Skills Documentation Scheduling

Personal Assistant

Lagos State Building Control Agency

May 2023 - Jul 2023 (2 months)

Managed office supplies and scheduled meetings for the Department Head. Prepared minutes and reports for executive meetings, improved communication efficiency, and assisted in payroll processing. Analyzed office operations to enhance workflow.

Office Management Report Preparation Payroll Processing Communication Skills Time Management Problem Solving Event Planning IT Support

Customer Service Representative

Lagos State Physical Planning Permit Authority

Nov 2019 - Sep 2022 (2 years 10 months)

Provided exceptional customer service by managing visitor check-ins and resolving guest concerns. Completed training in conflict de-escalation, leading to a significant reduction in complaints and improved guest experiences.