mercedes del rio

Served as the primary HR contact, managing payroll administration, vendor relationships, and reporting for the location. Oversaw the complete employee lifecycle, including onboarding, offboarding, absence management, and policy development aligned with local labor law and strategic goals. Drove continuous improvement initiatives, provided strategic benefits advice, and assessed employee engagement

Partnered with management across EMEA & APAC to develop and implement HR strategies, policies, and OKRs, focusing on areas like D&I, flexible work, and talent acquisition. Managed the full employee lifecycle, including recruitment, onboarding, performance, compensation, and external payroll processing, ensuring compliance and accurate data. Drove organizational development through HR analytics, Wo

Managed SaaS accounts, providing analysis, training, and parameterization to ensure customer success and identify sales opportunities. Developed marketing strategy, prepared commercial proposals, and was responsible for candidate selection and recruitment for the Spanish market.

Managed payroll for over 500 employees, handling onboarding, documentation, schedules, and variations while ensuring effective labor relations and conflict resolution. Oversaw organizational development, managed expatriate worker mobility and administration, and handled recruitment, job profiling, and employee training programs.

Identified sales opportunities and achieved branch and area targets through effective client management and risk analysis. Managed customer operations for both large and small accounts, including handling cash operations.

Studied advanced Spanish language skills to achieve C1 proficiency. Focused on comprehensive understanding and communication in various contexts.

Completed a Master's degree focused on Secondary Education. Gained expertise in pedagogical methods and curriculum development for high school level teaching.

Obtained a Certificate of Professionalism in Teaching for Employment. Developed skills in vocational training instruction and adult education methodologies.

Completed an HR Management course with a focus on Belgian labour law expertise. Enhanced understanding of specific legal requirements for human resources in Belgium.

Earned a Bachelor's Degree in Labour Relations and Human Resources. Studied key principles and practices in managing employee relations and HR functions.

Earned a Master's Degree specializing in Innovative HR Management. Focused on modern approaches and strategic thinking in human resources practices.

Completed a Bachelor's Degree focusing on Labour Relations. Gained foundational knowledge in employment law, collective bargaining, and workplace dynamics.