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Fiorella Velarde

@fiorellavelarde

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Dynamic HR specialist with expertise in multicultural team leadership.

Spain

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What I'm looking for

I am looking for a role that allows me to leverage my HR expertise while fostering a collaborative and innovative company culture.

I am an International HR Specialist with over 8 years of experience in optimizing HR processes and leading cross-functional teams in multicultural environments. My journey has allowed me to enhance onboarding processes, conduct training sessions, and ensure that service level agreements are met while leading a team of agents. I am currently pursuing an International MBA at ESIC Business School, which complements my practical experience with advanced theoretical knowledge.

Throughout my career, I have successfully led projects focused on process improvements, particularly in job evaluation workflows and HR systems integration. My technical skills include proficiency in Salesforce, Excel, and Workday, which have enabled me to make data-driven decisions and streamline operations effectively. I am passionate about fostering a positive workplace culture and have coordinated employee engagement activities that significantly improved workplace satisfaction.

Experience

Work history, roles, and key accomplishments

Senior Specialist HR Service Center

Abbott

Jan 2020 - Present (5 years 5 months)

Enhanced onboarding for new joiners and conducted training sessions. Led the Portuguese team (2 agents), ensuring service level agreements (SLAs) were met.

Salesforce Workday Zendesk Excel PowerPoint Word Team Leadership Performance Management Stakeholder Engagement

Specialist HR Service Center

Abbott

Jan 2019 - Present (6 years 5 months)

Provided frontline HR support for onboarding, employees and managers, improving query resolution efficiency. Supported automation initiatives in Workday & Zendesk, improving workflow and efficiency.

Workday Zendesk Customer Experience Management Process Optimization Live Support Oversight Employee Support

Corporate HR Analyst

Graña y Montero

Jan 2018 - Present (7 years 5 months)

Coordinated the Great Place To Work survey to improve workplace culture. Led corporate HR policy updates and audit action plan execution, ensuring adherence to best practices.

HR Policies Audit Vendor Management Budget Management Employee Engagement Compliance

Human Resources Trainee

Electrolux

Jan 2017 - Present (8 years 5 months)

Prepared recruitment metrics for LATAM, coordinated interviews with candidates and supported in filtering profiles for various positions. Supported annual survey for employee satisfaction and supported implementation of the new talent management system (TalentONE) in LATAM.

Recruitment Talent Acquisition Talent Management TalentONE

Education

Degrees, certifications, and relevant coursework

ESIC Business School

International MBA, Business Administration

Currently pursuing an International MBA at ESIC Business School, focusing on advanced business administration and leadership. This program enhances skills in global business strategies and multicultural team management.

Universidad del Pacífico

B.A. in Business Administration, Business Administration

Completed a Bachelor of Arts in Business Administration, gaining foundational knowledge in business principles and practices. The curriculum covered various aspects of management, finance, and organizational behavior.