
Meraj Ahmed
@merajahmed
Account management and customer success professional at Fidelity Insurance Brokers, managing 50 enterprise accounts and achieving 98% retention.
What I'm looking for
At Fidelity Insurance Brokers Pvt. Ltd., I manage 50 enterprise accounts representing $10M+ in annual volume. I handle account servicing, renewals, client reviews, and escalations, contributing to a 25% improvement in client satisfaction.
I develop account growth plans and identify upsell and cross-sell opportunities, increasing portfolio revenue by 20% year over year. My work on renewal strategy and commercial discussions has supported a 98% renewal rate.
At Relentless, I conduct international job-market research and candidate opportunity sourcing remotely. I also evaluate roles against candidate profiles and support outreach to hiring managers.
Experience
Work history, roles, and key accomplishments
Talent Sourcing Specialist
Relentless
Nov 2025 - Present (11 months)
Conduct high-volume job-market research and candidate opportunity sourcing across international markets. Support application lifecycle execution and outbound outreach to hiring managers to accelerate interview pipelines.
Deputy Vice President – Employee Benefits
Fidelity Insurance Brokers Pvt. Ltd.
Jan 2024 - Present (2 years 9 months)
Manage a portfolio of 50 enterprise accounts with $10M+ in annual volume, driving renewals, strategic advisory, and client satisfaction. Achieved 98% client retention and 20% YoY revenue growth through upsell and cross-sell initiatives.
Manager – Employee Benefits
Fidelity Insurance Brokers Pvt. Ltd.
Mar 2023 - Dec 2024 (1 year 9 months)
Managed enterprise client portfolios, renewals, and strategic advisory, contributing to high retention and revenue growth. Led client reviews, escalations, and cross-functional service delivery.
Deputy Manager
Fidelity Insurance Brokers Pvt. Ltd.
Jan 2023 - Feb 2023 (1 month)
Supported account management and client servicing for employee benefits portfolios, focusing on renewals and client satisfaction.
Assistant Manager
Fidelity Insurance Brokers Pvt. Ltd.
Jan 2022 - Dec 2022 (11 months)
Managed client accounts and supported renewals, contributing to retention and service quality.
Senior Account Executive
Fidelity Insurance Brokers Pvt. Ltd.
Jan 2021 - Dec 2021 (11 months)
Handled account servicing and renewals for employee benefits clients, supporting client satisfaction and retention.
Account Executive
Fidelity Insurance Brokers Pvt. Ltd.
Apr 2019 - Dec 2020 (1 year 8 months)
Supported account management and client servicing for employee benefits, focusing on renewals and client satisfaction.
Procurement Officer
Principal Builders
Sep 2017 - Feb 2019 (1 year 5 months)
Managed procurement processes and vendor coordination for construction projects.
Education
Degrees, certifications, and relevant coursework
Iqra University
MBA, Marketing
Completed an MBA in Marketing from Iqra University, Karachi in 2021.
Institute of Financial Markets of Pakistan
Non-Life Insurance Agent's Foundation Course, Insurance
Completed the Non-Life Insurance Agent's Foundation Course from the Institute of Financial Markets of Pakistan in 2020.
Iqra University
BSCS, Computer Software Engineering
Completed a Bachelor of Science in Computer Science with a focus on Computer Software Engineering from Iqra University, Karachi in 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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