Umair Khalid

Manage client relationships as primary point of contact, ensuring timely communication and ongoing account support. Coordinate with internal teams to handle client requirements and resolve issues efficiently.

Managed end-to-end eCommerce fulfillment operations for 70+ international clients, ensuring accurate order processing and on-time delivery. Guided new clients through onboarding onto ChannelDock and identified upsell opportunities to increase per-client revenue.

Served as main point of contact for 50+ white-label partner agencies and their end clients across web design, SEO, and social media projects. Managed partner communications and support tickets, maintaining 95%+ client satisfaction and building an internal knowledge base that cut response times in half.

Managed all parent and student communications through Zoho CRM, OpenPhone, and TeleCMI, ensuring timely follow-ups and high satisfaction. Drove upsell revenue by enrolling siblings and adding subjects, and de-escalated high-tension situations to protect against chargebacks.

Conducted high-volume cold calling campaigns targeting Canadian businesses on behalf of United Security, booking qualified meetings for the closing team. Exceeded sales quota by 20–25% and achieved 85%+ close rate on transferred opportunities.

Pursued a Bachelor of Business Administration degree from the University of Lahore, completing studies in 2022.