Shakir Mohamed
@shakirmohamed
Dynamic customer service professional with expertise in AI tools.
What I'm looking for
I am a dynamic and results-driven professional based in Cairo, Egypt, with a strong background in customer service and technology-driven solutions. My experience includes working as a Customer Service Representative at Teleperformance and Concentrix, where I consistently achieved customer satisfaction rates of 80-90%. I pride myself on my ability to resolve customer issues efficiently and effectively, ensuring a positive experience for every client.
With a Bachelor's Degree in Media from Cairo University, I have honed my communication skills, both written and verbal, which I leverage to enhance customer interactions. I am also proficient in advanced AI tools like ChatGPT and Gemini, which I utilize to optimize productivity and improve customer engagement. My commitment to continuous growth drives me to seek innovative approaches that contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jan 2021 - Jan 2022 (1 year)
Delivered high-quality support across multiple channels (phone, email, chat), achieving a customer satisfaction rate of 80-90%. Demonstrated strong problem-solving skills by resolving customer issues with a high degree of efficiency.
Customer Service Representative
Concentrix
Jan 2020 - Jan 2021 (1 year)
Managed high-volume customer interactions, maintaining an 80-90% satisfaction rate. Utilized problem-solving skills to ensure effective issue resolution and customer retention.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor's Degree, Media
2017 - 2021
Completed a Bachelor's Degree in Media, focusing on various aspects of media studies including communication, journalism, and digital media.
Availability
Location
Authorized to work in
Job categories
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