Shakir Mohamed

I am a dynamic and results-driven professional based in Cairo, Egypt, with a strong background in customer service and technology-driven solutions. My experience includes working as a Customer Service Representative at Teleperformance and Concentrix, where I consistently achieved customer satisfaction rates of 80-90%. I pride myself on my ability to resolve customer issues efficiently and effectively, ensuring a positive experience for every client.

With a Bachelor's Degree in Media from Cairo University, I have honed my communication skills, both written and verbal, which I leverage to enhance customer interactions. I am also proficient in advanced AI tools like ChatGPT and Gemini, which I utilize to optimize productivity and improve customer engagement. My commitment to continuous growth drives me to seek innovative approaches that contribute to organizational success.