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@shakirmohamed
Dynamic customer service professional with expertise in AI tools.
I am a dynamic and results-driven professional based in Cairo, Egypt, with a strong background in customer service and technology-driven solutions. My experience includes working as a Customer Service Representative at Teleperformance and Concentrix, where I consistently achieved customer satisfaction rates of 80-90%. I pride myself on my ability to resolve customer issues efficiently and effectively, ensuring a positive experience for every client.
With a Bachelor's Degree in Media from Cairo University, I have honed my communication skills, both written and verbal, which I leverage to enhance customer interactions. I am also proficient in advanced AI tools like ChatGPT and Gemini, which I utilize to optimize productivity and improve customer engagement. My commitment to continuous growth drives me to seek innovative approaches that contribute to organizational success.
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Work history, roles, and key accomplishments
Teleperformance
Jan 2021 - Jan 2022 (1 year)
Delivered high-quality support across multiple channels (phone, email, chat), achieving a customer satisfaction rate of 80-90%. Demonstrated strong problem-solving skills by resolving customer issues with a high degree of efficiency.
Concentrix
Jan 2020 - Jan 2021 (1 year)
Managed high-volume customer interactions, maintaining an 80-90% satisfaction rate. Utilized problem-solving skills to ensure effective issue resolution and customer retention.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Media
2017 - 2021
Completed a Bachelor's Degree in Media, focusing on various aspects of media studies including communication, journalism, and digital media.
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