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Mennatallah Magdy

@mennatallahmagdy

Message

I resolve customer concerns, train service teams, and improve customer satisfaction in fast-paced environments.

Egypt

Message

What I'm looking for

I'm looking for a dynamic, fast-paced organization where I can use my customer service, decision-making, and adaptability skills while continuing to grow and develop.

I resolve customer inquiries and complaints professionally, with 98% of customer queries resolved during the first interaction.

I've also developed and implemented a customer service protocol that increased customer satisfaction ratings by 23%.

As a Customer Service Trainer, I trained and onboarded 30 new representatives and improved trainees' average handling time by 10% through targeted coaching and performance management.

My background also includes translation and teaching, where I've managed deadline-driven projects, localized a website for a global brand, and developed lesson plans that improved student reading levels.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown

Responded to customer inquiries, handled complaints, and maintained accurate records. Achieved 98% first-interaction resolution and improved satisfaction by 23%.

Customer Service