Open to opportunities

Khaled Fakhry

@khaledfakhry

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Experienced customer support and sales specialist, skilled in client handling, negotiation, and KPI-driven service.

Egypt

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What I'm looking for

I’m looking for a customer-focused role where I can handle client inquiries, support account needs, and contribute to sales outcomes. I want a team that values professional communication, KPI performance, and continuous improvement.

I’m an experienced Customer Service and Sales Specialist focused on delivering professional support for international clients. Through roles at Concentrix (English Customer Service Representative), Vodafone UK, and SiriusXM Canada, I resolve inquiries efficiently, maintain customer satisfaction, and support subscription management and technical needs while meeting KPIs.

I also bring strong B2B communication and relationship skills from AT&T B2B as a Business Sales & Support Representative, where I manage corporate client communication and support sales operations. I’m comfortable handling fast-paced situations with clear, professional communication—backed by problem-solving, teamwork, and consistent performance.

Experience

Work history, roles, and key accomplishments

Business Sales & Support Representative

AT&T (B2B)

Managed communication with business clients and corporate accounts, supporting B2B sales operations and client relationship management. Provided timely support to help maintain strong client relationships.

B2B Sales Support Client Relationship Management Account Management Professional communication

Customer Service Representative

Concentrix

Delivered professional customer support for international clients, resolving inquiries efficiently while maintaining high customer satisfaction. Handled customer requests with clear, professional communication.

Customer Support Client Communication Customer Satisfaction Professional communication Problem Solving Customer Retention Teamwork

Customer Support Representative

SiriusXM Canada

Provided customer support for subscription management and technical support, ensuring a high-quality customer experience. Met KPIs while resolving customer questions and issues effectively.

Customer Support Subscription Management Technical Support KPIs Customer Experience Client Communication Problem Solving Customer Satisfaction