At Mercedes-Benz Bank GmbH, I manage customer accounts in the UK Retail Collections division, supporting people experiencing financial difficulties while balancing recovery objectives and regulatory requirements.
I negotiate sustainable repayment arrangements based on affordability assessments and individual circumstances. I also handle disputes and complaints in line with FCA regulations and internal policies.
I work with Litigation, Recoveries, Customer Service, and third-party partners to resolve complex account issues. I’ve built cross-functional relationships that improved case resolution efficiency and reduced delays in complex customer journeys.
Earlier, I worked as a Sales Representative at Noble Sky Financial Services and as a Junior Accountant at Çan Kesanli & Co Certified Public Accountants. My accounting work included managing accounts payable and receivable, processing transactions, and assisting with financial statements.
