Caroline Koffi

Managed and collected debts, evaluated credit requests, and ensured timely payments. Processed and reconciled invoices, posted receipts, and prepared financial statements.

Provided 2nd level support, resolved issues, and acted as an escalation point for challenging problems. Processed quotes, orders, and inquiries using SAP and Salesforce.

Provided technical support for cardio training devices in English and French. Managed user databases, handled complaints, and translated FAQs.

Dealt directly with customers, responded to inquiries, and resolved complaints. Processed orders, managed administration, and provided translation advice.

Met potential clients, coordinated marketing events, and assisted new clients. Provided administrative aid for various marketing projects and assisted in promotional strategies.

Accessed global marketing strategies and analyzed the rubber and palm oil markets in Cameroon. Identified competition, provided marketing support, and recommended new approaches.

Managed and developed a team of 10, optimizing service provision and monitoring performance. Undertook induction, training, and development of the team, ensuring adherence to procedures.

Completed a Bachelor of Arts with Honours in Business Administration, specializing in Marketing. This program provided a comprehensive understanding of business principles and marketing strategies.

Obtained a Higher National Diploma in Business Studies, focusing on core business concepts and practices. This diploma built a strong foundation in various aspects of business operations.

Earned a Diploma in Business Administration, covering essential administrative and management skills. This program provided practical knowledge for effective business operations.

Completed the Baccalauréat in Literature and Philosophy with a specialization in German. This program developed strong analytical and critical thinking skills.