At Nespresso, I advised customers on products, handled enquiries, and shared feedback to support service improvements.
At DHL Express, I managed credit control and receivables for multinational key accounts, resolved billing discrepancies, and coordinated collections and payment follow-ups. I also handled customer queries about invoices, freight charges, customs, and VAT.
At Majid Al Futtaim Finance (Najm), I led and coached a team of 30 customer service agents, managed escalated complaints, and supported quality reporting and system migration. My experience also includes customer care, merchant sales support, property consulting, and marketing.
