Diego Garcia Bautista

Coordinated the department's international outsourcing project, transferring processes to an external service provider in Romania and training a 14-person team. Managed external collection agencies, performance tracking, KPI monitoring, and process compliance, and performed internal quality controls to ensure readiness for audits.

Made outbound calls to customers daily, applying consultative communication and negotiation skills to convey messages clearly and overcome objections. Tracked, logged, and maintained accurate records of overdue accounts and follow-up actions in internal systems, ensuring data quality and consistency, and recovered overdue vehicle financing and leasing receivables by negotiating payment agreements.

Identified new business opportunities and led negotiations resulting in contracts over €100K. Coordinated a Sales Support team responsible for back-office operations and inbound calls from smaller clients and dealerships, and oversaw financial services for 5 major dealerships, delivering regular performance reports.

Managed back office operations including preparation of tailored contracts, vehicle registration, and vehicle payments. Managed an annual framework agreement covering a large fleet of vehicles, tracking periodic deliveries and conducting exhaustive reconciliation of vehicle models, license plates, and specifications to ensure contract compliance.

Handled 50+ customer inquiries daily via phone and email. Resolved issues related to payments and contracts, collaborating with Operations and Sales departments to provide end-to-end customer support.

Bachelor of Business Administration degree from the University of Granada, completed in 2018.

Bachelor of Law degree from the University of Granada, completed in 2018.