Fanni Putics

Specialized in global collections and credit card rejections collections, serving as a representative for Atradius, preparing accounts for legal processes, reconciling disputes, and arranging payment plans. Optimized processes and improved collaboration between internal teams to reduce debt in high-risk aging buckets.

Assisted in the implementation of a new credit card collections process, resulting in a 76% reduction in outstanding debt within 13 months. Supported management and training of a collector team and travel consultants, and designed knowledge bases for Collections and Credit Card Rejections teams.

Managed a portfolio of high-risk accounts, followed up on overdue payments, and resolved customer inquiries. Employed effective communication skills to negotiate settlements and secure timely payments, and maintained accurate records for leadership reports.

Managed end-to-end Accounts Receivable activities for international clients, including collections, dispute resolution, and account reconciliation. Worked closely with project managers, sales representatives, and finance departments in Germany, Austria, and Switzerland.

Provided IT support for Allianz employees in English and German, earning recognition for clear communication and the ability to explain complex technical topics. Created training materials and supported onboarding and development of new colleagues.

Worked as a barista and mixer, providing customer service and preparing beverages.

Provided VIP client service, ensuring high-quality customer experiences.

Coursework toward a B.Sc. in Psychology, including completed courses in Introduction to Psychology and Research Techniques, Statistics, General Psychology, and Biological Psychology.