Cristina Costa

Managed finance operations across enterprise customer accounts within the O2C cycle, including invoicing, cash application, payment reconciliation, collections, and billing support. Monitored outstanding balances and investigated payment discrepancies to support accurate customer accounts.

Followed up work orders and POs, maintained supporting documentation, and coordinated with external providers to resolve administrative issues. Managed contract signatures, document archives, and process timelines with minimal supervision.

Reviewed Accounts Receivable documentation against actual operational practices and identified gaps and inconsistencies. Rebuilt process documentation with clear steps and screenshots to improve consistency and onboarding.

Managed purchase orders for facility and rental services across European operations. Checked supplier invoices against PO information and coordinated with country managers to resolve issues.

Managed customer account administration supporting Accounts Receivable and credit control, including credit monitoring, payment reconciliation, and collections follow-up. Worked with SAP S/4HANA for credit control and customer credit monitoring.

Acted as the sole Madrid-based point for Portugal order approval and processing, managing customer orders in JD Edwards. Prepared and issued invoices, processed credit/debit notes, and monitored AR ageing.

Performed commercial operations, finance, reporting, customer support, and business administration across UK organisations, including revenue/KPI reporting, reconciliations, commissions, and month-end activities.

Performed commercial operations, finance, reporting, customer support, and business administration across UK organisations, including revenue/KPI reporting, reconciliations, commissions, and month-end activities.

Performed commercial operations, finance, reporting, customer support, and business administration across UK organisations, including revenue/KPI reporting, reconciliations, commissions, and month-end activities.

Performed commercial operations, finance, reporting, customer support, and business administration across UK organisations, including revenue/KPI reporting, reconciliations, commissions, and month-end activities. Extracted reporting information using Tableau at Dentsu.

Performed commercial operations, finance, reporting, customer support, and business administration across UK organisations, including revenue/KPI reporting, reconciliations, commissions, and month-end activities.

Performed finance and commercial administration covering invoicing, debtors, reconciliations, reporting, databases, payroll, commissions, customer administration, sales support, and process improvement.

Performed finance and commercial administration covering invoicing, debtors, reconciliations, reporting, databases, payroll, commissions, customer administration, sales support, and process improvement.

Performed finance and commercial administration covering invoicing, debtors, reconciliations, reporting, databases, payroll, commissions, customer administration, sales support, and process improvement.

Performed finance and commercial administration covering invoicing, debtors, reconciliations, reporting, databases, payroll, commissions, customer administration, sales support, and process improvement.

Performed finance and commercial administration covering invoicing, debtors, reconciliations, reporting, databases, payroll, commissions, customer administration, sales support, and process improvement.

Master in Digital Marketing and Analytics from Universidad Internacional de Valencia, completed in 2022.

Bachelor's (Honours) in Business Administration from Universidade do Algarve, completed in 2012.