JKJascha Puhlmann Kisalya
@jaschapuhlmannkisaly
Experienced project specialist with a passion for process improvement.
GermanyWhat I'm looking for
I am a results-driven project specialist with a strong background in process improvement and debt collection. With over 10 years of experience in the financial services industry, I have developed a unique ability to analyze complex problems and implement effective solutions. My expertise includes project management, payment method coordination, and debt recovery.
Throughout my career, I have worked with various companies, including Euronet Payment Services Ltd., Mercedes Benz Bank, and PriceWaterhouseCoopers. I have a proven track record of improving collection rates, reducing outstanding balances, and enhancing customer satisfaction.
In addition to my technical skills, I possess excellent communication and interpersonal skills, which have enabled me to effectively collaborate with cross-functional teams and external partners. I am a driven and motivated individual with a strong passion for process improvement and a keen eye for detail.
Experience
Work history, roles, and key accomplishments
Project Specialist
PriceWaterhouseCoopers - Consulting
Nov 2021 - Present (3 years 6 months)
Consolidated 'current state analysis' and prepared milestone results presentation for a project in the public sector.
Collection Specialist
Springer Nature Publishing
Mar 2020 - Jun 2020 (3 months)
Recovered debts from tens of thousands of outstanding balances worldwide from private and business customers.
Technical Support Specialist 2nd Level
Gastrofix GmbH (now Lightspeed) - Software
Dec 2019 - Mar 2020 (3 months)
Provided technical support for the Gastrofix software app and troubleshooting via phone, chat, email and site visits.
Collection Specialist
Lendico - Loan Fintech
Sep 2019 - Dec 2019 (3 months)
Recovered debt from hundreds of outstanding balances of private crowdfunding loans, improved Salesforce-based phone system.
Inbound tech support
CCC Competence Call Center
Aug 2019 - Nov 2019 (3 months)
Troubleshot, guided and explained Samsung smartphones and tablets to customers.
Collection Advisor
Pair Finance - Collection Fintech
Jul 2019 - Sep 2019 (2 months)
Recovered debts of thousands of outstanding balances of private BNPL receivables, improved document management.
Fleet management coordination
RocVin Limousine Service - Car Service
Jun 2019 - Aug 2019 (2 months)
Coordinated about 70 drivers for the German Bundestag, planned shifts for drivers.
Loans Operation Lead Collection
Multitude Bank / Pactum Collections
Jun 2019 - Jul 2019 (1 month)
Recovered debt from hundreds of outstanding balances of private bank loans, improved Salesforce-based phone system.
Customer Service Specialist + Project Management Assistant
SNT Deutschland - Callcenter
Jan 2018 - Jun 2019 (1 year 5 months)
Provided customer service for various clients, assisted project management.
Collection Expert
Mercedes Benz Bank - Service Center
Jan 2016 - Apr 2017 (1 year 3 months)
Recovered debts from thousands of B2B and B2C debtors, benchmarked and coordinated external auto repossession companies.
Education
Degrees, certifications, and relevant coursework
Jascha hasn't added their education
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Availability
Location
GermanyAuthorized to work in
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