Tatiana Obama

As a Collection Retail Professional for the French market, I managed delinquent customer accounts through effective communication and negotiation. My role involved extensive research to locate customers, optimizing conversation strategies, and collaborating with various departments to resolve issues. I also handled repossession activities and managed suspicious transaction declarations.

In my role as Customer Service Representative and Sales Support, I acted as the primary interface for customers, ensuring timely deliveries and managing orders. I utilized Salesforce for CRM tasks and maintained strong relationships with customers while handling inquiries and complaints.

As a Customer Service Specialist for the French market, I provided operational support, resolved technical issues, and assisted in fraud prevention. My role required effective communication and data protection to ensure customer satisfaction.

In my position as Material Planner Assistant, I coordinated customer account transfers and managed delivery processes. I ensured effective communication with stakeholders and maintained stock levels while adhering to quality management standards.

As a Retailers and Sales Support for French-speaking countries, I maintained customer data accuracy in ERP systems, processed orders, and managed invoicing. I also provided e-commerce support and ensured optimal logistics in collaboration with sales representatives.

As a regional Customer Service Representative, I handled customer inquiries, managed orders, and coordinated shipments. My role involved providing solutions to complaints and supporting the sales team in various capacities.

As an Administrative Agent, I created delivery notes, managed billing, and updated data for fleet management. My role required attention to detail and effective communication with senior management.

In my role as Freight Forwarder, I sold freight services, negotiated transportation prices, and managed logistics solutions for customers. My responsibilities included researching transportation options and ensuring customer satisfaction.

As an Administrative Agent, I acted as a liaison between consignees and the company, managing delivery information and ensuring effective communication.

During my internship as a Freight Forwarder, I managed national and international transportation, negotiated prices, and resolved customer complaints while tracking shipments.

As an intern in the export department, I tracked orders, provided feedback, and created export documents for shipments to Europe.

Developed the service offering and guaranteed trade commitments. Organized the activity and supervised staff in respect of social rules and procedures for internal quality. Searched for optimizing the economic and financial performance of the unit.

Studied International Business, Transport and Logistics, Marketing, Negotiation, International Management, Economic Geography, Management tools and IT applied to International Trade, General Economics, Business Economics and Law.

Completed high school education.