Melle Angela Reparado
@melleangelareparado
Executive support and operations professional improving workflows and learning programs.
PhilippinesWhat I'm looking for
I’m a business operations, executive support, and administrative professional with over five years of experience supporting executive leadership, coordinating operations, and strengthening workflows across banking, financial services, and online education. I partner closely with the CEO on curriculum planning, operational initiatives, implementation strategies, and major organizational updates, while managing calendars, communications, documentation, and reporting to enable informed decisions.
In my current role, I lead training and curriculum operations—designing and maintaining SOPs, onboarding resources, and centralized knowledge repositories, and hosting virtual sessions through Zoom with end-to-end logistics. I also research and apply AI productivity tools like ChatGPT, Claude, and Gemini to streamline documentation and administrative workflows; my impact has been recognized through the 2023 Employee Awards for Excellence, Leadership, Integrity, and Reliability.
Experience
Work history, roles, and key accomplishments
Senior Trainer & Curriculum Dev
Surge Marketplace
Apr 2023 - Present (3 years 3 months)
Coordinated day-to-day operations for an online academy, including administrative workflows, training schedules, documentation, and cross-functional communication. Partnered with the CEO on curriculum planning, executive presentations, program implementation, and SOP/workflow improvements.
Digital Marketing & SEO Apprentice
Surge Marketplace
Apr 2023 - Present (3 years 3 months)
Completed an apprenticeship focused on digital marketing and search engine optimization (SEO) for online business support. Performed SEO audits and supported content optimization, social media management, and lead generation initiatives.
Social Media Assistant
Melav Collections
Jun 2022 - May 2023 (11 months)
Supported day-to-day operations for an online retail business by managing administrative tasks and digital records. Created digital content, supported customer communication and email marketing, and contributed to process improvement using basic chatbot automation.
Operations Specialist - Payroll
Security Bank Corporation
Jan 2020 - May 2022 (2 years 4 months)
Provided payroll operations support for multiple branches, ensuring accurate and timely payroll processing with adherence to banking policies and internal controls. Supported customer onboarding/account opening and service requests, maintaining records with confidentiality and compliance.
Financial Advisor
Sun Life of Canada Phils.
Dec 2019 - Jan 2020 (1 month)
Assisted clients with financial protection and planning by preparing, reviewing, and explaining personalized recommendations based on individual needs and goals. Managed client documentation and supported end-to-end engagement through consultations, applications, and follow-up communications.
Education
Degrees, certifications, and relevant coursework
Ateneo de Davao University
Master of Business Administration (MBA), Business Administration
2025 -
Master in Business Administration (MBA) student at Ateneo de Davao University since 2025.
Ateneo de Davao University
Bachelor of Science in Entrepreneurship, Entrepreneurship
2015 - 2019
Bachelor of Science in Entrepreneurship at Ateneo de Davao University from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Portfolio
mavassistant.wixsite.com/mavaJob categories
Skills
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