Open to opportunities

Emerson User

@emersonuser

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Executive operations support and community manager for fast-moving startups.

Philippines

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What I'm looking for

I’m looking for a remote role where I can support leadership with executive/operations tasks, lead tracking, dashboards, reporting, and community engagement—using HubSpot and Smartsheet—so I can grow while helping communities stay active and positive.

I’m an Executive & Operations Support professional with startup experience supporting leadership in a remote environment. I take ownership of administrative workflows like inbox management, lead tracking, reporting, and task coordination to keep teams moving fast.

I’ve supported onboarding, candidate screening, and research while creating social media content with Canva and CapCut. I organize documentation and files through Google Workspace, and I use AI productivity tools like ChatGPT and Claude to improve turnaround and consistency.

Alongside operations, I’m a community-focused operator who has managed Web3 and crypto trading communities. As a Community Manager (freelance), I moderated discussions and supported engagement, announcements, onboarding, and member communication across Discord and Telegram.

My background also includes customer-facing support and sales assistance in a BPO setting, plus office operations support earlier in my career. I’m certified in HubSpot sales software, Lean Six Sigma (Yellow Belt), and Prompt Engineering for ChatGPT, and I’m currently learning GoHighLevel (GHL).

Experience

Work history, roles, and key accomplishments

Executive & Operations Support

Conquest Dynamics

Jan 2024 - Jan 2025 (1 year)

Supported remote startup leadership with inbox organization, lead tracking, dashboards, task coordination, and reporting using Smartsheet and CRM tools. Assisted with onboarding support, candidate screening, research, and social media content creation using Canva and CapCut.

Executive Support Inbox Management Smartsheet CRM Support Coordination Social Media Support Google Workspace

Sales Specialist

Concentrix

Jan 2018 - Jan 2022 (4 years)

Provided customer support and sales assistance in a fast-paced BPO environment, handling concerns while maintaining professionalism and communication quality. Managed multiple priorities across systems through consistent multitasking and service focus.

Customer Support Multitasking Professional communication Service quality BPO Operations Escalation Handling Team Coordination

Office Staff

H.R.D Singapore Pte. Ltd.

Jan 2013 - Jan 2017 (4 years)

Supported office operations by completing encoding tasks, maintaining documentation, and assisting with administrative coordination. Helped ensure organized records and smooth day-to-day office support.

Office Operations Administrative Coordination Data Encoding Documentation File Management Record keeping Administrative Support Data Entry Organizational Skills Office Administration

Community Manager

Web3 & Crypto Communities

Managed and moderated Web3 and crypto trading communities across Discord and Telegram, supporting member engagement, onboarding, and announcements. Coordinated communication between project teams and community members while monitoring discussions and community concerns.

Community Management Crypto Community Engagement Moderation Discord Telegram Onboarding & Support Member Communication Announcement Management