Johanne Marie Work Account

Analyzed and mapped current processes to identify bottlenecks, designed and implemented process improvements, coordinated stakeholders for adoption, and built an SOP library and templates.

Led day-to-day operations across internal teams, contractors, and vendors; built the company's SOP structure from scratch; built and managed an LMS with 10 courses for 100+ learners; designed an onboarding system rated 95% by new hires; built dashboards and automated workflows.

Managed operations across bookkeeping and tax teams, raised client account health from 54% to 80%+, introduced quarterly performance reviews, and spearheaded the build of 360centric.com integrated with QuickBooks Online and Xero.

Coordinated between clients, operations, and warehouse to keep orders moving and ensure alignment. Promoted to Fractional Business Operations Analyst within three months.

Managed CEO's calendar, inbox, meetings, and travel; captured meeting minutes and action items; prepared weekly executive briefs; coordinated hiring and onboarding; tracked invoices and expenses; created client marketing deliverables.

Managed inboxes and calendars for CEO and COO, built daily briefs, managed client communication workflows, wrote SOPs and documentation, and supported hiring and onboarding.

Supported the CEO with calendar, inbox, scheduling, and follow-ups; handled communication and order follow-ups for wholesale and dental accounts; set up filing systems; wrote SOPs; built intake forms in Asana.

Mapped the client booking-to-feedback process, identified gaps and bottlenecks, rebuilt the lifecycle into five stages, designed booking forms in Asana, and built automated workflows to fill calendars upon payment verification.

Pursuing a BS in Business Administration with a major in Operations Management, started in 2025.