Melissa Tanzer
@melissatanzer
I improve order operations, customer success, and team performance through data-driven process improvements.
United StatesWhat I'm looking for
At Ingersoll Rand, I manage the end-to-end customer order lifecycle across EDI, phone, email, and web channels while driving Lean process improvements and resolving supplier, inventory, and cancellation discrepancies.
I've led customer operations, onboarding, training, and service teams at Pajunk Medical Devices, Barnhart Logistics, GoHealth, Lowe’s, Superior Access Insurance Services, and USAA. My work has improved CSAT by 7%, response time by 10%, productivity by 30%, and escalation frequency by 5%.
I build practical SOPs, training programs, performance reporting, and coaching routines that help teams deliver consistent, client-focused service.
Experience
Work history, roles, and key accomplishments
Drive process improvements using Lean methodology to increase operational efficiency. Manage end-to-end customer order lifecycle across multiple channels to ensure 100% order accuracy.
Education
Degrees, certifications, and relevant coursework
University of the Incarnate Word
Master of Arts, Administration
Master of Arts in Administration from the University of the Incarnate Word.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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