Open to opportunities

Yaroslava Kinash

@yaroslavakinash

Message

I streamline remote operations, workflows, fulfillment, and cross-functional coordination.

Zimbabwe

Message

What I'm looking for

I'm looking for a remote operations role where I can improve workflows, coordinate across teams, build clear documentation and training, and help a fast-paced organization deliver accurate, efficient service.

I've supported high-volume business operations at Soligent and Ecentria Solutions, coordinating quoting, proposals, fulfillment, RMAs, claims, and order-resolution workflows across remote teams.

At Soligent, I partnered with Sales, Product, and Operations to improve workflow efficiency, maintain accurate processes across multiple systems, and support organizational transitions. I also created standardized documentation and training materials that improved team consistency.

Earlier, I resolved complex order discrepancies, developed processing manuals, trained new hires, and supported customer orders, payments, billing issues, and fraud alerts. I bring an organized, dependable approach to fast-paced operational work.

Experience

Work history, roles, and key accomplishments

Customer Experience Partner

Soligent

Nov 2022 - Oct 2025 (2 years 11 months)

Managed end-to-end quoting and proposal workflows for high-volume accounts, ensuring accuracy and timely execution. Coordinated across Sales, Product, and Operations teams to support business goals and improve operational efficiency.

NetSuite Jira Microsoft Office Order Management Claims Processing Process documentation Training Cross Functional Collaboration Remote Collaboration

Senior Operations Specialist

Ecentria Solutions

Sep 2021 - Aug 2022 (11 months)

Analyzed and resolved complex order discrepancies, improving fulfillment accuracy across high-volume workflows. Developed processing manuals and trained new hires, building repeatable operational processes.

Order Management Process Improvement Training Documentation Cross Functional Collaboration

Operations Support Specialist

Ecentria Solutions

Sep 2020 - Aug 2021 (11 months)

Processed customer orders, verified payments, and resolved billing issues and fraud alerts with high accuracy. Maintained documentation and daily operational reports to support cross-departmental workflow continuity.

Order Processing Billing Fraud Detection Documentation Reporting