Melanie Winters
@melaniewinters
Client success & operations professional delivering high-touch service, seamless flow, and trusted partnerships with calm presence and care
United StatesWhat I'm looking for
I am a customer-focused operations and client success professional with 15+ years bringing calm presence and sovereign steadiness to Fortune 500 partnerships. I lead order management, drive 98%+ on-time delivery, and resolve challenges with grace to preserve trust and loyalty.
I specialize in ERP/CRM (SAP, Salesforce), SOP development, FIFO inventory control, and training teams to elevate service standards. I streamline operations through cross-functional collaboration and coaching so clients feel prioritized, valued, and supported.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
PaperWorks Industries, Inc.
Jan 2013 - Present (12 years 7 months)
Led the Procter & Gamble Oral Care account and directed end-to-end order-to-cash operations, achieving 98%+ on-time delivery and 98%+ client satisfaction. Implemented FIFO inventory control and partnered with supply chain to resolve backlogs and streamline order accuracy.
RCPlant Services Administrator
R.J. Reynolds Tobacco Company
Jan 2001 - Jan 2012 (11 years)
Co-led a 25-person department managing scheduling, training, and performance and resolved inventory control issues during ASRS expansion by creating SOPs and new roles that improved accuracy and operational clarity.
Education
Degrees, certifications, and relevant coursework
AUAshford University
Master of Arts, Organizational Management
Master of Arts in Organizational Management focused on leadership, organizational development, and improving operational effectiveness.
HUHigh Point University
Bachelor of Science, Business Administration (Management)
Bachelor of Science in Business Administration with a concentration in Management, emphasizing management principles and business operations.
North Davidson Senior High School
High School Diploma, College-Preparatory Curriculum
Completed the NC Scholar Program at North Davidson Senior High School, a rigorous college-preparatory curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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