John Barnum
@johnbarnum
Results-Oriented Operations Leader
What I'm looking for
As a seasoned operations leader, I have a proven track record of driving efficiency, revenue growth, and stakeholder satisfaction. With expertise in optimizing order management processes, I have consistently delivered operational excellence and ensured stakeholder satisfaction. My skills in strategic leadership, collaborative teamwork, and project management have enabled me to spearhead operational enhancements that have significantly reduced project initiation time and enhanced customer satisfaction.
Throughout my career, I have demonstrated my ability to optimize business processes and systems, resulting in significant revenue recognition and improved operational efficiency. My experience in managing complex projects and leading cross-functional teams has equipped me with the skills to drive results-oriented solutions. I am a dynamic leader who is passionate about driving operational excellence and ensuring stakeholder satisfaction.
With a strong background in process creation and improvement, order management, and project management, I am confident in my ability to make a significant impact in any organization. My expertise in Microsoft Office, Excel, Oracle, SAP, and Salesforce has enabled me to streamline business processes and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Senior Analyst - Order Management
HARLEY-DAVIDSON
Jun 2021 - May 2023 (1 year 11 months)
Managed complete Order-to-Cash cycle for vehicle transactions, including intercompany and dealer orders. Optimized advanced order processing by identifying and resolving I-Doc errors with SAP, improving order accuracy by 15% and reducing processing time by 20 hours per week.
Customer Operations Manager - Service
GE HEALTHCARE
Jun 2019 - Feb 2020 (8 months)
Established pivotal role focused on advancing process improvements within Life Care Solutions Service business. Collaborated with cross-functional teams to implement major process improvements, focusing on shipment visibility, on-time delivery, service record management, vendor management, warranty obligations, and onboarding and offboarding of field engineers.
Blood Pressure Cuffs Project Manager
GE HEALTHCARE
Feb 2014 - Jun 2019 (5 years 4 months)
Developed strategic role aimed at optimizing operational efficiency within blood pressure cuff division. Reduced project planning and initiation time by 25% by instituting and sustaining new project management processes and procedures, while prioritizing customer satisfaction.
Order Management Specialist
GE HEALTHCARE
Jan 2009 - Feb 2014 (5 years 1 month)
Orchestrated end-to-end management of customer healthcare equipment orders from procurement to payment, resulting in 25% reduction in order fulfillment time and 15% increase in on-time deliveries.
Education
Degrees, certifications, and relevant coursework
John hasn't added their education
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