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Melissa Gomes

@melissagomes1

I lead AI-enabled revenue and financial operations, improving forecasting, reporting, and workflows for multinational teams.

United States

Message

What I'm looking for

I'm looking for a remote-friendly operations leadership role where I can improve revenue processes, forecasting, CRM analytics, executive reporting, and cross-functional performance through data-driven automation.

At Hartley Botanic, I lead U.S. financial and revenue operations for a multinational manufacturer, partnering with U.S. leadership and UK headquarters on planning, forecasting, and performance optimization.

I've improved Microsoft Dynamics CRM analytics to increase sales forecast accuracy by an estimated 20–25%, built executive KPI dashboards, and automated reporting, invoicing, and payment-processing workflows.

My background also includes operational support at Nokia and order management at The Learning Company/Mattel. I bring 20+ years of experience across financial operations, CRM administration, customer operations, international coordination, and data-driven process improvement.

Experience

Work history, roles, and key accomplishments

Current

Financial & Revenue Operations Manager

Current

Hartley Botanic

Oct 2016 - Present (10 years)

Lead U.S. financial and revenue operations for a multinational manufacturer, partnering with executive leadership in both the United States and United Kingdom to drive operational efficiency, forecasting accuracy, and business performance.

Microsoft Dynamics CRM Forecasting KPI Dashboards Process Improvement Accounts Payable Accounts Receivable Payroll Administration Invoicing Account Management Order Management Logistics Executive Reporting Business Analysis

Administrative Assistant, R&D Division

Nokia Inc.

May 2000 - Nov 2004 (4 years 6 months)

Supported senior R&D leadership in a fast-paced technology environment, managing executive documentation, reporting, scheduling, and cross-functional administrative operations.

Executive Support Documentation Reporting Scheduling Administrative Operations Process Improvement

Order Management Specialist

The Learning Company / Mattel

Jul 1998 - May 2000 (1 year 10 months)

Managed order processing, billing accuracy, customer account support, and order fulfillment activities, coordinating logistics and documentation to ensure timely and accurate product delivery.

Order Processing Billing Account Support Order Fulfilment Logistics Documentation Customer Service