Open to opportunities

Patricia Cassata

@patriciacassata

Message

Effective leader focused on process efficiency and team success.

United States

Message

What I'm looking for

I seek a role that values process efficiency and team collaboration, offering growth opportunities.

With a strong commitment to excellence and results-driven leadership, I have extensive experience in managing teams in remote environments. My focus on process improvement and efficiency optimization has led to significant enhancements in performance and productivity. I thrive on building strong interdepartmental relationships, which are essential for identifying and resolving pain points within organizations.

Throughout my career, I have successfully led initiatives that recovered substantial missed billing and streamlined operations, resulting in reduced processing times and improved accuracy. My passion lies in fostering team unity and seeing my team achieve their goals, which I believe is the ultimate measure of success. I am motivated by the relentless pursuit of excellence in leadership and team management.

Experience

Work history, roles, and key accomplishments

Senior Revenue Administrator

American Tower

Jan 2021 - Jan 2023 (2 years)

Managed purchase order and project creation processes for national accounts, ensuring compliance and operational efficiency. Delivered quarterly presentations on KPIs and resolved complex billing issues, recovering significant amounts in missed billing.

KPI Analysis Team Collaboration Process Improvement Billing Microsoft PowerPoint Compliance Project Management Financial Analysis

Revenue Administrator

American Tower

Jan 2020 - Jan 2021 (1 year)

Processed purchase orders and audited projects for accuracy. Implemented streamlined project creation processes, significantly reducing processing time and enhancing workflow efficiency through Excel automation.

Order Processing Auditing Excel Workflow Automation Team Management Process Automation Financial Reporting Collaboration

Process Manager

Agero, Inc.

Jan 2015 - Apr 2017 (2 years 3 months)

Managed a $14M billing renovation project, overseeing the collection of requirements for a new Oracle-based system. Executed process improvements and created training documentation to enhance operational efficiency.

Project Management Oracle Process Improvement Documentation Training Development Risk Management Operations Team Leadership

Billing Manager

Agero, Inc.

Jul 2012 - Aug 2015 (3 years 1 month)

Led a team of Billing Analysts, managing the month-end close process and contributing to the implementation of a new Oracle-based billing system. Developed training documentation that improved team proficiency and reduced billing cycle time.

Team Management Month End Close Oracle Training Process Improvement Financial Operations Billing Management Leadership

Accounts Receivable / Collections Manager

Way Systems, Inc.

Jun 2008 - Jan 2010 (1 year 7 months)

Managed full-cycle billing, cash application, and collections processes for a merchant payment service company. Implemented process improvements that significantly reduced billing and month-end closing cycles.

Accounts Receivable Collections Billing Cash Application Month End Close Financial Reporting Process Automation Team Leadership

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science, Business Administration

2020 - 2024

Grade: summa cum laude (Cumulative GPA: 4.0/4.0)

Pursuing a Bachelor of Science in Business Administration with a concentration in Marketing, focusing on developing skills in business management and marketing strategies.