Hilda Chaiday
@hildachaiday
I streamline SaaS order-to-cash operations, billing accuracy, and enterprise onboarding.
ZimbabweWhat I'm looking for
At Lytx, I support enterprise deals and complex contract structures, including a key agreement worth more than $10 million in revenue. I manage Salesforce-based order workflows for more than 30 enterprise accounts ranging from $300K to $10M.
I've reduced onboarding turnaround time by 30% by improving order-to-cash workflows across Sales, Finance, and Operations. I sustain 95% order accuracy across 300 monthly transactions through contract validation and data-integrity standards.
I resolve order discrepancies as the liaison between Sales, Finance, and Operations, reducing average resolution time to three hours per case. I also process trials, cross-sell, multi-entity billing, and consent-to-transfer agreements with zero compliance escalations.
Earlier, I managed accounting, credit, purchasing, vendor relationships, and customer retention for a multi-million-dollar distribution business. I bring practical experience in revenue operations, financial controls, cross-functional coordination, and team training.
Experience
Work history, roles, and key accomplishments
Partnered with Sales to enable enterprise deals and special contract structures, including support on a key agreement resulting in a signed contract worth over $10 million in revenue. Led project management to streamline client onboarding, cutting turnaround time 30% and sustaining 95% order accuracy across 300 monthly transactions.
Customer Support / Transportation Aide
Poway Unified School District
Jan 2012 - Jan 2023 (11 years)
Built and maintained strong relationships with families, staff, and administrators through clear communication, coordinating across multiple stakeholders. Managed sensitive, high-stakes case documentation for individualized student needs, ensuring 100% compliance with district reporting standards.
Accounting & Credit Manager/Purchasing Manager
Virginia Hardwood
Jan 2002 - Jan 2012 (10 years)
Managed full-cycle PO processing and accounts receivable/payable for a multi-million dollar distribution business, reducing past-due collections by 35%. Reduced financial exposure by 23% through credit risk assessments and setting credit limits for 47 accounts.
Education
Degrees, certifications, and relevant coursework
California State University
Bachelor of Science, Criminal Justice
Bachelor of Science in Criminal Justice from California State University.
Cerritos College
Certificate, Paralegal
Certified ABAParalegal program at Cerritos College.
Poway Unified School District - San Diego
High School Diploma, Transportation
Transportation Aide role at Poway Unified School District.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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