Melinda Santos

I've managed daily operations, sales, and customer success for Homeker Cleaning Services, a U.S.-based residential cleaning company. I convert inbound inquiries into confirmed bookings while coordinating customers, cleaners, and management.

I manage the full customer journey, from quoting and follow-up through scheduling, dispatch, payment processing, service delivery, and post-service support. Using BookingKoala, GoHighLevel, OpenPhone, and Stripe, I keep pipelines, schedules, customer records, and recurring appointments organized.

Previously, I supported homeowners at Eliteness Maid Cleaning Services with service recommendations, pricing, scheduling, and timely follow-up. My background also includes collections at Alorica, fraud claims at Teleperformance, and business development at One World Connections.

Across nearly 20 years in sales, customer service, collections, and operations, I've built a calm, customer-focused approach to resolving concerns, improving workflows, and strengthening long-term client relationships.