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jona User

@jonauser

Virtual Assistant at a U.S.-based residential cleaning company, coordinating bookings, cleaner schedules, and customer inquiries.

Philippines

Message

At a U.S.-based residential cleaning company, I manage daily bookings, schedule and dispatch cleaners, and prepare quotes while responding to customer inquiries and concerns.

I also manage leads from Thumbtack, GLSA, social media, and other sources, and assist with recruiting and onboarding cleaners. Before this role, I supported telecommunications and retail customers as a Technical Support Representative in the BPO industry.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant / Operations Coordinator

Current

U.S.-Based Residential Cleaning Company

Jan 2023 - Present (3 years 10 months)

Managed daily bookings, scheduling, dispatching, and customer service for a residential cleaning company. Coordinated cleaner schedules, prepared quotes, handled complaints, and managed leads from various platforms.

Technical Support Representative

BPO Industry

Jan 2017 - Dec 2023 (6 years 11 months)

Provided technical support and customer service for telecommunications and retail accounts. Troubleshot technical issues, managed account concerns, and consistently met performance targets.