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RUZZEL SANTOS

@ruzzelsantos

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Operations Manager at Golden Stain Company who implemented automation workflows and a centralized database.

Philippines

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At Golden Stain Company, I managed CRM operations and Meta business accounts, supported the CEO with scheduling and correspondence, and supervised technician teams and interns. I also designed operational systems, including automation workflows and a centralized database.

At Sparkle & Shine Cleaning Services LLC, I directed daily cleaning operations and coordinated team schedules and routes. I also served as the primary client liaison, handling inquiries and escalations.

At From the Heart Home Care LLC, I provided executive support and coordinated calendars and appointments across caregivers, clients, and internal teams. I was also a point of contact for clients, caregivers, and partners.

Experience

Work history, roles, and key accomplishments

Operations Manager and Executive Assistant to the CEO

Golden Stain Company

Jun 2025 - Aug 2026 (1 year 2 months)

Managed multi-platform CRM operations, email communications, and Meta business accounts. Served as executive assistant to the CEO, handling scheduling, correspondence, and priority tasks, and supervised technician teams and interns.

CRM Email Management Meta Business Suite Scheduling Team Leadership Process Improvement Automation Database Management

Executive Assistant

From the Heart Home Care LLC

Jan 2025 - Jun 2025 (5 months)

Provided high-level administrative and executive support to leadership in a home care setting. Managed calendars, appointments, and scheduling coordination across caregivers, clients, and internal teams.

Calendar Management Scheduling Communication Skills Confidentiality Administrative Support

Operations Manager

Sparkle & Shine Cleaning Services LLC

Jul 2024 - Jun 2025 (11 months)

Directed daily operations across residential, commercial, and short-term rental cleaning services. Managed scheduling, workforce coordination, route planning, and acted as primary client liaison.

Operations Management Scheduling Team Leadership Client Relations Route Planning Training

Education

Degrees, certifications, and relevant coursework

Ateneo de Zamboanga University

Bachelor of Secondary Education, Mathematics

2024 -

Activities and societies: Dean Lister, Proficiency in Debate Awardee, Peace Awardee, Service and Leadership Awardee

Pursuing a Bachelor of Secondary Education with a major in Mathematics, expected to graduate in 2028. Recognized as a Dean Lister and recipient of the Peace Award and Service and Leadership Award.