Flore Mae Ilustrisimo

Managed the client’s full daily calendar by scheduling meetings and proactively sending reminders, while tracking active deals to prevent misses or delays. Administered HubSpot CRM pipelines and used Hubstaff for transparent time tracking and task completion reporting.

Built a complete GoHighLevel CRM from scratch, including automations, pipelines, workflows, and contact management. Managed brokerage website content and designed Canva marketing materials for brokers, delivering a fully automated system upon project completion.

Executed cold call, SMS, and email campaigns targeting motivated sellers across multiple lead types, while handling skip tracing, list pulling, and CRM/dialer management. Managed contracts, mailing, property listings, and correspondence, and helped expand the team by onboarding and supervising 2 additional callers.

Managed 15+ active clients and 30+ virtual assistants as the primary point of contact, leading end-to-end onboarding including discovery, CRM/dialer setup, list upload, and team training. Tracked VA KPIs, delivered coaching and performance reports, and maintained relationships that drove long-term retainers and referrals.

Led a team of 30+ cold callers and texters after top individual performance, supervising daily execution and conducting QA reviews. Delivered weekly coaching sessions and submitted detailed performance reports to management.

Made high-volume outbound calls to homeowners to identify motivated sellers for a U.S. real estate investor. Collected key seller details (condition, motivation, asking price, and timeline) and relayed qualified data to the acquisitions team, exceeding daily targets and earning promotion within 3 months.

Sold Medicare-backed medical braces to patients with joint pain, consistently surpassing daily sales targets. Also sold car, home, and health insurance policies while educating clients and maintaining compliance.

Handled inbound customer calls for health product and subscription clients, specializing in retention through tailored discounts and promotions to prevent cancellations. Resolved escalations professionally by addressing complex concerns with empathy and efficiency.

Supported multiple real estate and publishing clients by pulling property lists from county records and conducting outreach to heirs, while running driving-for-dollars and cold-calling campaigns. Managed marketing content creation and handled publishing setup for Amazon KDP and Ingram Spark, including cover uploads and publishing configuration.

Earned a Bachelor of Science in Accountancy from Gensantos Foundation College, Inc. (2012–2016).

Passed the Civil Service Exam at the Professional Level (as listed under certifications).

Completed a VA training program with Homebased Connect and received a certificate (as listed).