Gil De Castro

Customer Service | Virtual Assistance | Operations Management | Team Training

With 10+ years of experience in the BPO industry and remote operations, I specialize in customer service, technical support, virtual assistance, and team training. I have worked with various industries, including telecommunications, internet services, property management, and social media management, supporting both American and European markets.

💡 What I Offer:

✔ Customer Support & Client Relations – Handling inquiries, complaints, and escalations with professionalism.

✔ Virtual Assistance & Admin Support – Email management, scheduling, CRM handling, and data entry.

✔ Operations & Team Management – Training, coaching, and performance improvement.

✔ Technical Support & Troubleshooting – Resolving issues for telecom, ISPs, and software platforms.

✔ Social Media & Video Editing – Managing content creation, engagement, and video editing for marketing.

✔ Property Management Support – Handling tenant relations, maintenance coordination, and scheduling.

💼 Tools & Platforms I Use:

🔹 Google Suite | Microsoft Office | Trello | Front | CRM Systems

🔹 Social Media Platforms (Facebook, Instagram, LinkedIn)

🔹 Video Editing Software (Basic to Intermediate)

🔹 Key Strengths: Fast Learner | Detail-Oriented | Works Under Pressure | Minimal Supervision

If you're looking for a reliable, experienced, and results-driven professional.